APA   Click to copy
Chakraborty, S., & Church, E. M. (2021). Patient hospital experience and satisfaction on social media. International Journal of Quality and Service Sciences, 13, 417–432. https://doi.org/10.1108/IJQSS-02-2020-0014

Chicago/Turabian   Click to copy
Chakraborty, Subhajit, and E Mitchell Church. “Patient Hospital Experience and Satisfaction on Social Media.” International Journal of Quality and Service Sciences 13 (2021): 417–432.

MLA   Click to copy
Chakraborty, Subhajit, and E. Mitchell Church. “Patient Hospital Experience and Satisfaction on Social Media.” International Journal of Quality and Service Sciences, vol. 13, Emerald Publishing Limited, 2021, pp. 417–32, doi:10.1108/IJQSS-02-2020-0014.

@article{chakraborty2021a,
  title = {Patient hospital experience and satisfaction on social media},
  year = {2021},
  journal = {International Journal of Quality and Service Sciences},
  pages = {417--432},
  publisher = {Emerald Publishing Limited},
  volume = {13},
  doi = {10.1108/IJQSS-02-2020-0014},
  author = {Chakraborty, Subhajit and Church, E Mitchell}
}