APA
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Chakraborty, S., & Kaynak, H. (2014). Role of service characteristics in determining the degree of customer involvement: a typology. International Journal of Services and Standards 44, 9, 3–18. https://doi.org/10.1504/IJSS.2014.061062
Chicago/Turabian
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Chakraborty, Subhajit, and Hale Kaynak. “Role of Service Characteristics in Determining the Degree of Customer Involvement: a Typology.” International Journal of Services and Standards 44 9 (2014): 3–18.
MLA
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Chakraborty, Subhajit, and Hale Kaynak. “Role of Service Characteristics in Determining the Degree of Customer Involvement: a Typology.” International Journal of Services and Standards 44, vol. 9, Inderscience Publishers Ltd, 2014, pp. 3–18, doi:10.1504/IJSS.2014.061062.
BibTeX Click to copy
@article{chakraborty2014a,
title = {Role of service characteristics in determining the degree of customer involvement: a typology},
year = {2014},
journal = {International Journal of Services and Standards 44},
pages = {3--18},
publisher = {Inderscience Publishers Ltd},
volume = {9},
doi = {10.1504/IJSS.2014.061062},
author = {Chakraborty, Subhajit and Kaynak, Hale}
}